Launch preview Service prices and availability must be confirmed before public activation.
PC Techies Request support

Remote-first computer help

Real Techies.
Real Help.

Remote computer support, explained clearly.

Scheduled troubleshooting, setup, and selected mail-in repairs—clear scope, no surprise work.

Request remote support See prices
  • Remote-first
  • Consent-based access
  • Clear service limits
PC TECHIES / SUPPORT DESK REQUEST REVIEW

START WITH THE SYMPTOM

What needs
attention?

Nothing happens without your approval.

ISSUE DESCRIBEDSCOPE CONFIRMEDHELP BEGINS

01Describe the problem

02Review scope and price

03Approve the next step

04Receive a clear summary

Common issues

Start with what
you’re seeing.

You do not need to diagnose the computer first. Choose the closest symptom and we’ll review whether remote support is a sensible fit.

Good to know: Some hardware failures, account-security incidents, and advanced data recovery require in-person or specialist service. We’ll say so before work begins.

Straightforward starting points

Know the first step
before you commit.

These launch prices are proposals until confirmed. Every request receives a scope and availability review before any appointment or payment.

01

REMOTE QUICK FIX

One focused problem.

Best for a smaller, clearly described issue.
$49up to 30 min
  • Scheduled remote session
  • One primary issue
  • Summary and next steps
02

REMOTE SUPPORT

More time to sort it out.

For setup, performance, drivers, and connectivity.
$79up to 60 min
  • Scheduled remote session
  • Defined support scope
  • Summary and follow-up advice
03

MAIL-IN REPAIR / UPGRADE

Evaluate the actual device.

For eligible repairs, storage, or memory upgrades.
Quoteafter review
  • Eligibility confirmed first
  • Parts and shipping separate
  • No work without approval

Proposed launch pricing—subject to confirmation before any work is booked. Extra authorized time, parts, postage, and unsupported devices are not included. Cancellation terms will be confirmed with the appointment.

Read full scope and exclusions

How it works

A clear path from
problem to plan.

Submitting the form starts a review—not a booking, remote connection, or charge.

See the complete support process
  1. 01

    Tell us the problem

    Share the device, symptoms, and a few useful details. Never send passwords or payment information.

  2. 02

    Receive scope and price

    We review fit, availability, likely limits, and the proposed cost before scheduling.

  3. 03

    Approve access or repair terms

    Remote software or mail-in instructions are provided only after you approve the plan.

  4. 04

    Get a summary and next steps

    You receive a plain-language account of completed work and any recommended follow-up.

PC TECHIES / SERVICE RECORD

Clear work.
Documented.

Customer approval
Required
Credentials retained
Never
Work summary
Included

SESSION ACCESS CUSTOMER CONTROLLED

SUPPORT WITHOUT THE MYSTERY

Why PC Techies

Good support respects
your time and your device.

We start with the issue you can see, define the work we can responsibly attempt, and explain when another provider is a better fit.

01

Permission first

You stay informed and can end a remote session at any time.

02

Plain-language answers

We explain what changed without burying the answer in jargon.

03

No surprise work

Additional time, parts, or a different scope requires approval.

Technical support FAQ

Before we
connect.

Useful answers about access, hardware, privacy, and what happens when remote support is not the right solution.

Visit the help center
Do I need to install remote software?+

Only after we confirm the request and you approve a session. We’ll identify the legitimate tool, explain how access works, and show you how to end it.

What if the issue is hardware?+

We may be able to identify likely hardware symptoms remotely, but physical repair requires separate evaluation. Eligible mail-in work is quoted before shipping or repair.

Can you work on a printer or router?+

Often we can help with setup, drivers, queues, and basic connectivity. Hardware failure, ISP line issues, and managed business networks may require another provider.

What happens if you cannot fix it?+

We explain what was attempted, what we found, and the safest next step. Any payment or refund treatment follows the scope and terms confirmed before work begins.

How are extra minutes billed?+

Extra time is never assumed. If more time may help, we pause, explain the options and price, and continue only with your approval.

What data do you access?+

Only what is needed for the approved task. Do not send passwords, recovery keys, card details, or sensitive documents through the request form.

When repair is not the best answer

Need a replacement device
or a tested laptop?

PC Techies handles support. TechVerge is the separate destination for transparently graded pre-owned technology.

TechVergeShop TechVerge.net

Start with a request

Tell us what’s
going on.

We’ll review the problem, confirm whether it fits our scope, and reply with availability and the next step.

Scheduled supportAvailability is confirmed when we reply.

Human reviewAn automated message is not a booked appointment.

Minimum necessary detailsNever include passwords or financial information.

Current inbox: support@pctechies.net

SUPPORT REQUEST

Request a scope review

REQUEST / 01
Do not send passwords, payment details, recovery keys, or sensitive files. Pricing and next steps are confirmed separately.