Remote Quick Fix — proposed $49
Up to 30 minutes of scheduled remote troubleshooting for one focused issue. A good fit may include a setting, small software problem, basic printer setup, or a clearly described error.
Included
- Pre-session scope and availability review.
- Up to 30 minutes in the approved remote session.
- A short summary and recommended next step.
Remote Support — proposed $79
Up to 60 minutes for setup, performance, updates, drivers, connectivity, or a problem that reasonably needs more investigation.
Included
- Pre-session scope and availability review.
- Up to 60 minutes in the approved remote session.
- A plain-language work summary and follow-up advice.
Mail-in repair or upgrade — quote after evaluation
Eligible hardware work is priced only after the device and requested work are reviewed. Parts, shipping, diagnosis, labor, data risk, and estimated turnaround are disclosed before approval.
No automatic extra charges. If the work may exceed the agreed time or scope, the session pauses while options and pricing are explained.
Exclusions and confirmations
- Parts, postage, taxes, and extra authorized time are not included unless stated.
- A request is not a booking, invoice, remote session, or guarantee of resolution.
- Supported devices and cancellation terms are confirmed before payment.
- Refund treatment follows the agreed scope and the final published policy.